The promoters of Strictly Come Dancing have scheduled an exclusive performance for customers who were unable to attend the NIA shows this weekend due to the weather. This performance will take place on the afternoon of Friday 17 January 2014, in advance of the 2014 tour dates.
The promoters of the Strictly Come Dancing Tour said: “We are aware that there are disappointed people who have not been able to attend the performance they booked for at the NIA, or an alternative show over the weekend. In view of this, we have scheduled an exclusive ‘snow performance’ in January next year. Unfortunately it was not possible to schedule this performance any earlier, due to venue and artist availability.”
Please note that this extra performance will only be available to customers who were unable to attend the shows this weekend due to the weather. Those ticket holders will need to return their 2013 tickets to The Ticket Factory and they will be exchanged (without any additional charge) for the performance on Friday 17th January 2014. Tickets will not necessarily be like-for-like and will be allocated on a first-come-first-served basis.
On Friday, the promoters had to make the difficult decision as to whether the show went ahead. Having taken advice from local authorities, it was decided that it should proceed. This advice remained consistent over the weekend. The decision to continue with the show was in line with entertainment venues across the UK, including others in Birmingham, who also chose to go ahead with their scheduled performances. It is standard procedure that if a show is able to proceed, refunds cannot be issued for those who do not attend.
Nearly 4,000 people were able to enjoy the show on Friday night - about 70% of the expected audience. We were subsequently able to accommodate over 1,000 ticket exchanges for other performances over the weekend. The promoters also released their guest list seats to ensure that patrons could access as many seats as possible.
If you wish to take advantage of the ‘snow show’ please return your unused and unscanned tickets – along with your name, address and telephone number – by 28 February 2013 to: Strictly Snow Show, Freepost, The Ticket Factory, PO Box 3348, Birmingham, B40 1NS. Alternatively, if you have e-tickets, you can send them in via email to customerservices@theticketfactory.com with the subject line ‘Strictly Snow Show’.
The Ticket Factory will handle all returns, regardless of which ticket agent you booked through. However, if you did book hospitality, please contact amplify directly. Please note that confirmations will be sent out by 31 March 2013. If you have any issues, please call 0844 581 0779.
It is great that there is going to be another date available for those who missed the Birmingham show. Are there any plans to do the same for Newcastle or other venues? Everyone I have spoken to (venue, tickets sales etc.) says the shows at Newcastle are still going ahead, that refunds can’t be offered and so far there are no plans for an alternative. Mam and I love SCD and the tickets were a Christmas present so we are gutted but we already know we can’t go. We live only 25 miles away from the arena and are under over a foot of snow. The MET office has forcast more snow and even if there was some thawing, the slush and road conditions would make it dangerous to drive never mind get my wheelchair in and out of the car. All road advice is for essential travel only. Please give us an alternative or atleast a refund.
Even if you could get to the Arena for tonight, there’s no chance you would get home if you live a few miles out of Newcastle. Many places in such a rural area (just north of Newcastle you’re in the most rural and sparsely populated area of England) are still struggling with basic needs because of the conditions (3pm on 22nd) and police advice is not to travel this evening unless your journey is critical.
You’d have thought the promoters would have done their research, but clearly they haven’t.
Thank you Phil McIntyre Events for seeing sense and doing the right thing for all the unfortunate people who were not able to attend Friday’s show. One small question though, what happens if it is snowing on 17th January 2014??????? Will you then consider a refund if we are in the same predicament then????? Would appreciate your comments.
Thank you Phil McIntyre Events for seeing sense and doing the right thing for all the unfortunate people who were not able to attend Friday’s show. One small question though, what happens if it is snowing on 17th January 2014??????? Will you then consider a refund if we are in the same predicament then????? Would appreciate your comments.
Well done. The right thing to have done.
That seems fair.Difficult times for you. We are setting off from Leeds at 10am tomorrow and hoping the show will be going on in Newcastle as planned tomorrow. Snow not as bad there as it is in Leeds just now – can you advise when you will be making an announcement re: this show?
Paul (and others) – you say that the snow is not as bad in Newcastle as it is in Leeds. Maybe not, but in the immediate surrounding countryside the snow is awful, and we have been coping with drifts of 6-8 feet over the past few days (including today)! And several communities are still actually cut off because of the snow.
Many of us who were due to go tonight are physically unable to get there (even hospital emergencies are having to rely on helicopters), and we are truly appalled at the attitude of the promoters that there will be no refunds, and no opportunity for ticket exchanges for another night.
That is a LOT of money for us to throw away.